Shipping Policy
Title

shipping fee

We aim to provide great customer service by offering Free shipping direct from our warehouses located in Asia.

shipping time

Below are estimated shipping times across various regions. These timeframes provided gives you an understanding of how long it typically takes for orders to be delivered once they've been shipped. 

  • United States, Canada: 5-15 Business Days
  • United Kingdom: 5-15 Business Days
  • Australia, New Zealand: 5-17 Business Days
  • Rest of the world: 10-25 Business Days

Please note, these are business days. It does not include weekends or holidays. 

what is the processing time?

Orders can take 2-3 Business days to process after an order has been placed.

 

We do not ship out on weekends.

wrong address at checkout

Please double-check that your full address is entered correctly at checkout, as errors may prevent your product(s) from reaching you.


Heshana is not responsible for packages that are lost or stolen after being confirmed as delivered to the address provided in the order.

where can i find my tracking number?

When your items are shipped, you’ll receive an automatic email notification with a tracking number.

If you don’t receive one or if the tracking number isn’t working, don’t worry—just reach out to us, and we’ll take care of it!

 

For more detailed information, feel free to email us at hello@heshana.com 

We’ll be happy to assist you

why did only part of my order arrive?

Sometimes, your order may be shipped from multiple distribution centers. 

 

If this happens, there's no need to worry—simply reach out to our friendly care team at support@heshana.com, and we’ll provide you with the tracking number for your second parcel, which will be arriving soon.

unexpected delays

In certain cases, delivery may take longer than the standard shipping times listed above, often due to international customs processing beyond our control. If your package is delayed, please reach out to us, and we’ll assist you in resolving the issue.

questions?

Please contact us at hello@heshana.com

 

We are happy to help you!